Up & Up
Terms and Conditions of Service
1. General
The Up & Up mobile application (“App”) and related services (the “Service”) is operated by World Brands Duty Free Limited t/a Pernod Ricard Global Travel Retail (“GTR”, “us”, or “we”). Access and use of the Service is subject to the following Terms and Conditions of Service (“Terms and Conditions”). By accessing or using any part of the Service, you represent that you have read, understood, and agree to be bound by these Terms and Conditions including any future modifications. GTR may amend, update or change these Terms and Conditions. If we do this, we will post a notice that we have made changes to these Terms and Conditions on the App for at least 7 days after the changes are posted and will indicate at the bottom of the Terms and Conditions the date these terms were last revised. Any revisions to these Terms and Conditions will become effective the earlier of (i) the end of such 7-day period or (ii) the first time you access or use the Service after such changes. If you do not agree to abide by these Terms and Conditions, you are not authorized to use, access or participate in the Service.
2. Description of the Service
The Service allows users to access and use a variety of educational services, including learning related to alcohol products sold and promoted by GTR. GTR may, in its sole discretion and at any time, update, change, suspend, make improvements to or discontinue any aspect of the Service, temporarily or permanently.
3. Acceptable Use of the Service
You are responsible for your use of the Service, and for any use of the Service made using your account. Our goal is to create a positive, useful, and safe user experience. To promote this goal, we prohibit certain kinds of conduct that may be harmful to other users or to us. When you use the Service, you must not:
i. Use the Service in a way that damages the Service or prevents use by other users;
ii. Use the Service in a way to interfere with, disrupt or negatively affect the platform, the servers, or the Service’s networks;
iii. Use the Service for any harmful, illegal, or nefarious purpose;
iv. Solicit passwords for any purpose, or personal identifying information for commercial or unlawful purposes from other users or disseminate another person’s personal information without his or her permission;
v. Use another user’s account;
vi. Disclose private or proprietary information that you do not have the right to disclose;
vii. Copy, modify, transmit, distribute, or create any derivative works from any copyrighted material, images, trademarks, trade names, service marks, or other intellectual property, content or proprietary information accessible through the Service without our prior written consent; or
viii. Upload viruses or other malicious code or otherwise compromise the security of our Service.
4. Registration
In connection with registering for and using the Service, you agree (i) to provide accurate, current and complete information about you and/or your organisation as requested by GTR; (ii) to maintain the confidentiality of your password and other information related to the security of your account; (iii) to maintain and promptly update any registration information you provide to GTR, to keep such information accurate, current and complete; and (iv) to be fully responsible for all use of your account and for any actions that take place through your account.
You are not authorized to create an account or use the Service unless all of the following are true, and by using our Service, you represent and warrant that:
i. You are at least the legal drinking age (LDA) in the country where you reside; and
ii. You are a working as a brand consultant and are employed by an agency that GTR engages for brand consultant services.
5. Your Representations and Warranties
You represent and warrant to GTR that your access and use of the Service will be in accordance with these Terms and Conditions and with all applicable laws, rules and regulations of England and Wales and any other relevant jurisdiction, including those regarding online conduct or acceptable content, and those regarding the transmission of data or information exported from England and Wales and/or the jurisdiction in which you reside.
6. Inappropriate Use
You will not upload, display or otherwise provide on or through the Service any content that: (i) is libelous, defamatory, abusive, threatening, harassing, hateful, offensive or otherwise violates any law or infringes upon the right of any third party (including copyright, trademark, privacy, publicity or other personal or proprietary rights); or (ii) in GTR’s sole judgment, is objectionable or which restricts or inhibits any other person from using the Service or which may expose GTR or its users to any harm or liability of any kind.
7. Indemnification of GTR
You agree to defend, indemnify and hold harmless GTR and its directors, officers, employees, contractors, agents, suppliers, licensors, successors and assigns, from and against any and all losses, claims, causes of action, obligations, liabilities and damages whatsoever, including attorneys' fees, arising out of or relating to your access or use of the Service, any false representation made to us (as part of these Terms and Conditions or otherwise) or your breach of any of these Terms and Conditions.
8. License to App
Subject to the terms of these Terms and Conditions, GTR grants you a non-transferable, non-exclusive license to download, install, and use one copy of the App in object code form only on an interactive wireless device that you own or control. You may not derive or attempt to derive the source code of all or any portion of any App, permit any third party to derive or attempt to derive such source code, or reverse engineer, decompile, disassemble, or translate the App or any part thereof. GTR and its licensors own and shall retain all intellectual property rights and other rights in and to the App, and any changes, modifications, or corrections thereto.
9. Third-Party Links, Sites, and Services
The Service may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by GTR. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access any third-party website, service, or content from GTR, you understand that these Terms and Conditions and our Privacy Policy do not apply to your use of such sites. You expressly acknowledge and agree that GTR shall not be responsible or liable, directly or indirectly, for any damage or loss arising from your use of any third-party website, service, or content.
10. NO REPRESENTATIONS OR WARRANTIES BY GTR
THE SERVICE, INCLUDING ALL IMAGES, AUDIO FILES AND OTHER CONTENT THEREIN, AND ANY OTHER INFORMATION, PROPERTY AND RIGHTS GRANTED OR PROVIDED TO YOU BY GTR ARE PROVIDED TO YOU ON AN “AS IS” BASIS. GTR AND ITS SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE SERVICE, EITHER EXPRESS OR IMPLIED, AND ALL SUCH REPRESENTATIONS AND WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE EXPRESSLY DISCLAIMED. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, GTR DOES NOT MAKE ANY REPRESENTATION OR WARRANTY OF ANY KIND RELATING TO ACCURACY, SERVICE AVAILABILITY, COMPLETENESS, INFORMATIONAL CONTENT, ERROR-FREE OPERATION, RESULTS TO BE OBTAINED FROM USE, OR NON-INFRINGEMENT. ACCESS AND USE OF THE SERVICE MAY BE UNAVAILABLE DURING PERIODS OF PEAK DEMAND, SYSTEM UPGRADES, MALFUNCTIONS OR SCHEDULED OR UNSCHEDULED MAINTENANCE OR FOR OTHER REASONS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
11. LIMITATION ON TYPES OF DAMAGES/LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL GTR BE LIABLE TO YOU OR ANY THIRD PARTY CLAIMING THROUGH YOU (WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHER THEORY) FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATING TO THE ACCESS OR USE OF, OR THE INABILITY TO ACCESS OR USE, THE SERVICE OR ANY PORTION THEREOF, INCLUDING BUT NOT LIMITED TO THE LOSS OF USE OF THE SERVICE, INACCURATE RESULTS, LOSS OF PROFITS, BUSINESS INTERRUPTION, OR DAMAGES STEMMING FROM LOSS OR CORRUPTION OF DATA OR DATA BEING RENDERED INACCURATE, THE COST OF RECOVERING ANY DATA, THE COST OF SUBSTITUTE SERVICES OR CLAIMS BY THIRD PARTIES FOR ANY DAMAGE TO COMPUTERS, SOFTWARE, MODEMS, TELEPHONES OR OTHER PROPERTY, EVEN IF GTR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GTR’S LIABILITY TO YOU OR ANY THIRD PARTY CLAIMING THROUGH YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, IS LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO GTR FOR THE SERVICE IN THE 12 MONTHS PRIOR TO THE INITIAL ACTION GIVING RISE TO LIABILITY. THIS IS AN AGGREGATE LIMIT. THE EXISTENCE OF MORE THAN ONE CLAIM HEREUNDER WILL NOT INCREASE THIS LIMIT.
You understand and agree that we have entered into these Terms and Conditions with you in reliance upon the limitations of liability set forth in these Terms and Conditions, which allocate risk between us and form the basis of a bargain between the parties.
12. Termination
GTR may terminate your access and use of the Service immediately at any time, for any reason, and at such time you will have no further right to use the Service. You may terminate your GTR account at any time by following the instructions available through the Service. The provisions of these Terms and Conditions relating to the protection and enforcement of GTR’s proprietary rights, your representations and warranties, disclaimer of representations and warranties, release and indemnities, limitations of liability and types of damages, ownership of data and information, governing law and venue, and miscellaneous provisions shall survive any such termination.
13. Proprietary Rights in Service Content and Activity Materials
All content available through the Service, including designs, text, graphics, images, information, software, audio and other files, and their selection and arrangement (the "Service Content"), are the proprietary property of GTR, its licensors and / or any affiliated company within the Pernod Ricard group. No Service Content may be modified, copied, distributed, framed, reproduced, republished, downloaded, scraped, displayed, posted, transmitted, or sold in any form or by any means, in whole or in part, other than as expressly permitted in these Terms and Conditions. You may not use any data mining, robots, scraping or similar data gathering or extraction methods to obtain Service Content. As between you and GTR, all data, information and materials generated from your access and use of the educational activities made available on or through the Service, shall be exclusively owned by GTR, and you shall not have any right to use such materials except as expressly authorized by these Terms and Conditions. All rights of GTR, its licensors and / or any affiliated company within the Pernod Ricard group that are not expressly granted in these Terms and Conditions are reserved to GTR, its licensors and / or any affiliated company within the Pernod Ricard group.
14. Trademarks
Trademarks, service marks, graphics and logos used in connection with the Service are trademarks or service marks of GTR and / or any affiliated company within the Pernod Ricard group. Access and use of the Service does not grant or provide you with the right or license to reproduce or otherwise use the any GTR or third-party trademarks, service marks, graphics or logos.
15. Privacy
Pernod Ricard, in its role as Data Controller, respects your right to privacy when you use our digital media (such as our websites, our mobile applications, our pages on the social network, and any online forms to register to our events…) and communicate electronically with us.
The purpose of this Privacy Policy is to inform you how World Brands Duty-Free Ltd (trading as Pernod Ricard Global Travel Retail)., a corporation duly incorporated under the laws of England and Wales, with its registered address at Building 7 Chiswick Park, 566 Chiswick High Road, London W4 5YG and its affiliates (all together "Pernod Ricard”, “we,” or “our”) collect, store, use and process your Personal Data provided through any digital media operated by Pernod Ricard (“Digital Media”).
Topics
1. What Personal Data do we gather about you and how do we collect it?
2. How and why do we use tracking technologies?
3. For what purposes do we use your Personal Data and on which legal grounds?
4. What happens if you do not wish to provide your Personal Data?
5. To whom do we disclose Your Personal Data and why?
6. Is your Personal Data sent to recipients located in other countries and why?
7. How long do we keep your Personal Data?
8. How do we secure your Personal Data?
9. What are your rights regarding Personal Data?
10. How do we process children’s Personal Data?
11. How can you contact us or lodge a complaint to the relevant Supervisory Authority?
12. Changes to our Privacy Policy
1. What Personal Data do we gather about you and how do we collect it?
Personal Data is collected only for the purposes set out in Section 3 below and each time you participate in any of the features or services offered by our Digital Media.
The types and amount of information collected for the above-mentioned features and services may be updated and vary depending on the activities of Pernod Ricard.
Subject to applicable law requirements, we may use a variety of technologies that collect and provide information about how our Digital Media is accessed and used by you. We may also use demographic information about the users of our Digital Media, which we may obtain from third parties such as Google or social media that you use (“Usage Information”). Usage Information may consist of the pages you viewed, the time you viewed them, which beverage information or other content you accessed or provide, in what language, including demographic information about you (such as your age, gender and interest areas, where available) and what pages you looked at before viewing the current page, etc.
We may also have access to images and videos upload by you in the mobile application. Such images and videos will only be requested for the purposes of the content of the mobile application as stated Section 3, such as trainings or quizzes. You may also elect to upload images and videos in your comments. As stated in section 7, all images and videos will remain in the mobile application as long as your account is active unless you decide to delete the content. The images and videos will not be used outside of the mobile application and unless specifically needed as described in Section 5.
2. How and why do we use tracking technologies?
Pernod Ricard uses tracking technologies such as cookies, IP Addresses or Log files. Tracking technologies help us tailor our Digital Media to your personal needs.
· We use Cookies to better understand how visitors use our Digital Media and the tools and services offered, and improve their use and functionality. Subject to your consent where required by applicable law, our Digital Media use cookies and similar technologies (“cookies”). Cookies are small files that are placed on your device that serve a number of purposes like letting you navigate between pages efficiently, remembering your preferences, and generally improving your experience. The use of cookies on our Digital Media allows you to enjoy more seamless visits and more accurately measures your behavior on our Site. You can learn more about the cookies we use and how you can disable cookies in the [Pernod Ricard Cookies Policy].
· An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet. We may keep track of Internet Protocol (IP) addresses to (among other things): (i) troubleshoot technical concerns, (ii) maintain website safety and security, (iii) restrict access to our Digital Media to comply with applicable law or contractual restrictions, and, (iv) better understand how our Digital Media is used;
· We (or a third party on our behalf) may collect information in the form of logs files that record activity on the Digital Media and gather statistics about users' browsing habits. These entries are generated anonymously, and help us gather (among other things) (i) a user’s browser type and operating system, (ii) information about a user’s session (such as the URL they came from, the date and time they visited our Digital Media, and which pages they've viewed on our Digital Media and for how long), and, (iii) other similar navigational or click-stream data. We also use information captured in log file for our internal marketing and demographic studies, so we can constantly improve and customize the online services we provide you. Log files are used internally only, and are not associated with any particular user.
3. For what purpose do we use your Personal Data and based on which legal grounds?
We collect information about you to:
· Respond to your request of service or for the performance of a contract
When you register or sign-up in our Digital Media (mobile app, websites, social media, etc.), your Personal Data is used to provide you with the relevant features and services you subscribe to, and to offer you the benefits and privileges that typically come along with your registration (e.g. receiving the communications you select at the time of registration, being invited to events, participating in a sweepstake, participating in educational trainings and quizzes etc.);
· When you purchase products on our websites (if applicable in accordance with local legal regulations): we use your Personal Data to manage your order and deliver your products. We can also implement technical solutions to detect fraudulent payment and secure the payment of your purchases on our websites.
· Send you transactional or administrative communications: (e.g. confirmation email when you sign up for, or unsubscribe from, a specific registration or activity), as well as certain service-related announcements (e.g., notices about updates to our privacy notices, discontinued features or programs on our Digital Media, changes to our online services or technical support policies, or other related changes)
· Allow us to send you marketing information when you consent:
· In addition to the purpose for which you submitted your Personal Data, you may also be given the option (through a check box or otherwise) to have your Personal Data used for an activity or service different from the primary activity or service that you are requesting. For example, if you are signing up for a contest or other promotion, you may also be invited to sign up for newsletters or alerts from our Digital Media hosting the promotion or from other websites. If you choose to receive these additional services, we will use your Personal Data to provide them to you.
· When you use the “Send to a friend” feature: this Personal Data is used only once to send the communication and is not further retained by us, as appropriate according to local law;
When you use a QR Code or equivalent feature displayed on Pernod Ricard products: we use your Personal Data to send you more information on the products where the QR code or equivalent feature is displayed or other products;
· Because it is also Pernod Ricard legitimate interest to better serve you:
Subject to your consent when required, we may occasionally combine, update, or otherwise enhance the Personal Data collected through our Digital Media with data we receive from outside records or third parties. For instance, we may combine purely demographic or survey information (e.g. age, gender, household information, and other interests, etc.) not linked to any Personal Data about you with Personal Data collected though our offers (such as during account registration).
We may use the combined above-mentioned information and/or demographic information for our internal marketing and demographic studies and to constantly improve, personalize, and customize the products and services we provide you to better meet your needs. Some of the tools we use may involve automated individual decision-making subject to applicable law.
Feedback, questions, or comments through our “Contact Us” form and our “Tell Us” compliance reporting system: if you contact us via an online contact form, your Personal Data is used to respond to your inquiry or comment.
We will ensure that your Personal Data remains accurate and up-to-date and avoid duplication in our database, by verifying each of your interactions with us and/or one of our affiliates to ensure your Personal Data is still accurate or needs to be completed or updated with the additional information you will have provided.
We may conduct profiling based on monitoring your browsing activities on our Digital Media to better understand your preferences and center of interests and adapt our marketing communications to your profile, unless you object in the conditions set forth in Article 9 of this Privacy Policy.
Pernod Ricard may process Personal Data involving automated decision making, including for the performance of a contract (e.g. avoid fraudulent payment) or subject to your explicit consent, to better serve your needs in accordance with your preferences.
Please note that the automated tools used are regularly checked to ensure that the Personal Data is processed fairly. Specific measures such as data minimization are implemented when creating profiles. You are invited to express your point of view through the right of access described above. You can also object the result of the automated decision by sending an email to the contact details in Section 12 below.
4. What happens if you do not wish to provide your Personal Data?
If you choose not to submit any Personal Data when requested, you may not be able to participate in certain activities and personalized features, other Digital Media services and special offered to you may be limited. For example, if you refuse to share your email address, you will not be able to receive our newsletters or otherwise register on our Digital Media. However, to simply browse our Digital Media and learn more about Pernod Ricard and our products, you do not need to give us any Personal Data. In any event, we will always inform you of the Personal Data that is necessary in order to benefit from a service.
5. To whom do we disclose your Personal Data and why?
· Within the Pernod Ricard Group
If it is allowed by local laws Pernod Ricard may share for the purposes mentioned in Section 3 your Personal Data within the Pernod Ricard Group, including its affiliates worldwide.
· With third parties
Pernod Ricard may also share your Personal Data with third parties, but only in the following circumstances:
· For marketing purposes if you gave us your consent.
· For support purposes: We may use service providers, agents or contractors to provide support for the internal operations of our Digital Media and to assist us with administering them or the various functions, programs and promotions available on it. Any such third party shall at all times provide the same levels of security for your Personal Data as Pernod Ricard and, where required, are bound by a legal agreement to keep your Personal Data private, secure and to process it only on the specific instructions of Pernod Ricard;
· For joint and co-sponsored programs and promotional purposes: When we run a joint or co-sponsored program or promotion on our Digital Media with another company, organization, or other reputable third party; and, as part of this event, collect and process Personal Data, we may share your Personal Data with our partner or sponsor, subject to your consent when required. If your Personal Data is being collected by (or is shared with) a company other than Pernod Ricard as part of such promotion, we will let you know this at the time your Personal Data is collected;
· For litigation and safety purposes: We may also disclose your Personal Data if we are required to do so by law, or if in our good faith judgment, such action is reasonably necessary to comply with legal processes, to respond to any claims, or to protect the safety or rights of Pernod Ricard, its customers, or the public;
· In the event of a merger or acquisition of all or part of Pernod Ricard by another company, or in the event that Pernod Ricard were to sell or dispose of all or a part of the Pernod Ricard business, the acquirer would have access to the information maintained by that Pernod Ricard business, which could include Personal Data, subject to applicable law. Similarly, Personal Data may be transferred as part of a corporate reorganization, insolvency proceeding, or other similar event, if permitted by and done in accordance with applicable law
6. Is your Personal Data sent to recipients located in other countries and why?
Pernod Ricard is a global company and if permitted by applicable local laws your Personal Data may be transferred across international borders. It may be transferred to countries that have a different level of data protection laws than the one existing in the country from where you submitted your Personal Data. Your Personal Data may also be transferred between different companies of the Pernod Ricard Group located in different countries. Pernod Ricard takes the appropriate measures to maintain security of the Personal Data both during transit and at the receiving location by implementing contractual clauses as set out by the European Commission, in accordance with applicable law.
Our main service providers for the operation of our Digital Media are based in the United States. The transfer of personal data to these service providers are implemented in accordance with applicable laws and rely on standard contractual clauses as set out by the European Commission or on the Privacy Shield. Such service providers are also bound by a contract that ensures a high standard of privacy protection and requires (amongst other provisions) that they act only on Pernod Ricard instructions and implements all technical measures necessary on an ongoing basis to keep your Personal Data secure.
7. How long do we keep your Personal Data?
We will store the Personal Data that you sent us via our Digital Media in our databases as long as your account is active, for the duration of the contract with you or as needed to provide you the services you requested or to answer queries or resolve problems, provide improved and new services. We may also retain your Personal Data in accordance with our internal retention procedure as necessary to comply with our legal and regulatory obligations, resolve disputes and enforce our agreements.
We may thus retain your Personal Data after you stop using Pernod Ricard services or our Digital Media according to the statute of limitations.
8. How do we secure your Personal Data?
Pernod Ricard takes all necessary technical and organizational measures to protect the confidentiality and security of your Personal Data collected from this website and/or our applications, including sensitive Personal Data. These efforts include but are not necessarily limited to: (i) storing your Personal Data in secure operating environments that are not available to the public and that are only accessible to authorized Pernod Ricard employees, and our agents and contractors; and, (ii) verifying the identities of registered users before they can access the Personal Data we maintain about them.
9. What are your rights regarding your Personal Data?
· If your Personal Data has been processed on the basis of your consent, you can withdraw your consent at any time.
· You can request to access your Personal Data
· You can request to rectify your Personal Data if it is inaccurate, incomplete or out of date
· You can request the erasure of your Personal Data (i) if your Personal Data is no longer necessary for the purpose of the data processing, (ii) you have withdrawn your consent on the data processing based exclusively on such consent, (iii) you objected to the data processing, (iv) the Personal Data processing is unlawful, (v) the Personal Data must be erased to comply with a legal obligation applicable to Pernod Ricard. Pernod Ricard will take reasonable steps to inform the other entities of the Pernod Ricard group of such erasure.
· You can request the restriction of the processing (i) in the event the accuracy of your Personal Data is contested to allow Pernod Ricard to check such accuracy, (ii) if you wish to restrict your Personal Data rather than deleting it despite the fact that the processing is unlawful, (iii) if you wish Pernod Ricard to keep your Personal Data because you need it for your defense in the context of legal claims (iv) if you have objected to the processing but Pernod Ricard conducts verification to check whether it has legitimate grounds for such processing which may override your own rights (v) if the data processing is based on the legitimate interest of Pernod Ricard.
· You can request the portability of the Personal Data you provided to us, in particular if the Personal Data processing is based on your consent or the performance of a contract.
· You always have the option not to share any of your Personal Data with us. If you choose this option, you may be limited in the activities and features we can provide you.
· You have the right to object to the processing of your Personal Data by us, including for marketing purpose based on profiling.
According to the local law, You have also the right to give general or specific instructions on how your personal data processed under this Privacy Policy may be used after your death.
10. How we treat children's Personal Data?
Our Site is not intended for children under the legal drinking age (“Minor”), so we do not knowingly collect personal data from Minors. You must be at least of legal drinking age in your country to create an account and engage in activities and transactions on our Digital Media. If we are notified or learn that a Minor has submitted Personal Data to us through our Digital Media, we will delete such Personal Data.
11. How can you contact us or the relevant Supervisory Authority ?
If you have any questions, complaints, or comments regarding this Privacy Policy or our information collection practices, please contact us by writing to:
Pernod Ricard Global Travel Retail
Building 7 Chiswick Park
566 Chiswick High Road
London W4 5YG
or sending an email to: gtrprivacy@pernod-ricard.com
You are informed that you can also lodge a complaint with the Supervisory Authority of the country where you are located if you have any concern about the conditions of processing of your Personal Data by Pernod Ricard.
12. Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page.
This privacy policy was last updated in August 2023.
16. Jurisdiction and applicable law
The English courts will have exclusive jurisdiction over any claim arising from, or related to, you use of the Service although we retain the right to bring proceedings against you for breach of these Terms and Conditions in your country of residence or any other relevant country. These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
17. Language
This agreement was originally written in English. To the extent any translated version of this agreement conflicts with the English version, the English version prevails.
18. Miscellaneous
These Terms and Conditions constitute the entire agreement between GTR and you concerning the subject matter hereof. In the event that any of the Terms and Conditions are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that these Terms and Conditions shall otherwise remain in full force and effect. A waiver by GTR or you of any provision of these Terms and Conditions or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. GTR may assign its rights or obligations under these Terms and Conditions without condition. These Terms and Conditions will be binding upon and will inure to the benefit of GTR and you, and GTR's and your respective successors and permitted assigns.
Last revised in October 2022
PERNOD RICARD OUR CODE OF BUSINESS CONDUCT
What we stand for
Créateurs de convivialité
EXECUTIVE STATEMENT
Dear Colleagues and Business Partners,
Our reputation for integrity and professionalism is the cornerstone on which Pernod Ricard was built, growing from a small pastis producer in the South of France almost 100 years ago, to a global producer of superb spirits and wines available in over 160 markets today.
Our strong sense of ethics is one of the core values of our Group, among mutual trust and our entrepreneurial spirit. It is one of our most valuable assets, to be upheld and protected at all times.
Our ambition is to become the leader of our industry, but not at any cost. We believe that without integrity, there can be no sustainable success. Therefore, we will continue to uphold our zero-tolerance policy towards any substantiated breach of our ethical standards. We don't adopt this stance for mere moral reasons, but because our consumers, employees, business partners, communities, and other stakeholders expect it from us.
By abiding by this Code, you will contribute to the long-term success of our Group.
The new edition of this Code sets out our position on matters of ethics and compliance and is designed to be as reader-friendly as possible. Read it, refer to it, and ask your Legal team and peers for guidance.
This is a living document which will be updated over time. As always, I welcome your feedback.
Yours faithfully,
Alexandre Ricard
CHAIRMAN & CEO OF PERNOD RICARD
WE ARE CONVIVIALISTS
As "Créateurs de Convivialité" our purpose is to turn every social interaction into a genuine, friendly, and responsible experience of sharing and our mission is to unlock the magic of human connection by bringing good times from a good place.
The Convivialist Manifesto
We are convivial because our brands, businesses, and people share a belief that we humans need to come together to create joyful moments. We are connected by conviviality across the globe, and we are proud to belong to the global community of convivialists. We support and believe in each other with mutual trust.
We are responsible, and this means respecting each other, our communities, and our planet as we strive for a more convivial world, without excess. At work, this means we are committed to care and have a strong sense of ethics in everything we do.
We are successful and a leading actor in the wines and spirits sector, we have a long-term outlook that aims for industry leadership, innovation, and sustainable growth. We embrace our entrepreneurial spirit and harness our passion for what we do. Our decentralised business model means we are empowered to perform at our best.
Enjoy our brands responsibly
OUR CODE
WHAT WE STAND FOR
Our Code of Business Conduct sets out the standards of ethical and responsible business conduct that must be met by all our employees and business partners. It helps guide how we make our decisions, every day.
Our brands are sold in more than 160 markets, and we are subject to an extensive regulatory framework, some of which apply across borders. By following the principles of this Code and our policies, you are helping
Pernod Ricard to comply with these laws, and therefore, contributing to our sustainable success.
For our employees, violations of this Code of Business Conduct may result in disciplinary action including termination of employment. For our business partners, we will take with the utmost seriousness any violation of the principles and provisions of this Code in the determination of the continuation of our contractual relationship.
Want to know more?
This Code refers to a number of internal policies and procedures at Pernod Ricard.
Something missing?
We have done our best to draft this Code in the most reader-friendly manner, with as little legalese as possible. We hope you appreciate this effort! However, that means that this document cannot address every ethical concern or every single sticky situation you may face.
OUR GOLDEN RULES
We will achieve our ambition of leadership by acting with integrity, every step of the way.
In our business
We never offer or accept bribes of any kind.
We never offer or accept inappropriate gifts or hospitalities.
We vet our partners thoroughly, so that we can work together in a spirit of mutual trust.
In our trade
We will earn our leadership position through fair competition.
We comply with applicable laws including global export and import
laws and sanctions.
We act in Pernod Ricard's best interests.
We use the resources made available to us by Pernod Ricard responsibly. We are mindful of what we say, write, and share.
We provide our stakeholders with clear, accurate information.
We use data to expand our business, but we only use what we need.
In our workplace
We create a safe workplace for all.
We believe that diversity and inclusion are at the core of our collective spirit as "Crérateurs de Convivialité"
We take care of each other and we strive to eliminate occupational accidents, hazards, and diseases.
We aspire to create a more convivial world, a world without excess.
We strive to ensure respect for human and labour rights.
HOW WE BEHAVE
In our business
PREVENT BRIBERY AND CORRUPTION
We earn our leadership thanks to our people, products, brands, creativity, business model, conviviality and strategy. That’s it. We never offer or accept payments, incentives, or anything else intended to improperly influence a business decision.
3 RULES TO LIVE BY
Never offer, promise, or give anything of value to a government official or anyone else as an inducement to act improperly.
Remember, anything of value can be considered as a bribe. This can include a favour, a promise of employment, or the promise of a charitable donation.
Report any attempted act of corruption.
Q: One of our key clients wants me to hire his son as an intern. What should I do?
A: Explain to your client that our Code prohibits you from being involved in the recruitment process and that all you can do is share his/her son’s résumé with HR.
Q: I need an urgent delivery of stock for Christmas. The customs clearance might take too long. The customs officer told me he knew a special way to speed up the procedure in exchange for a cash payment. The amount is ridiculously low.
A: Cash payments to perform or fast-track an administrative formality, known as facilitation payments, are strictly prohibited under this code. You should always decline such requests and inform your manager. The only narrow exception is when refusing payments puts you under unavoidable physical threat.
What applies to us applies to third parties acting on our behalf
Pernod Ricard may be liable for the actions of third parties. We must not let third parties do anything illegal on our behalf.
In our business
GIVE OR RECEIVE GIFTS AND HOSPITALITIES
It is ok to nurture your relationship with a customer or third party with appropriate gifts and hospitalities. It is not ok to use them to improperly influence business decisions since they could be regarded as bribes.
3 RULES TO LIVE BY
Only exchange reasonable and customary gifts and hospitalities where there is a legitimate business purpose.
Before offering or accepting a gift, always ask yourself: how would this look if it was made public?
You must systematically seek pre-approval when it comes to gifts and hospitalities involving government officials.
Q: An influential bar owner is considering signing an exclusive deal with a competitor. I am thinking about giving her and her staff gift cards in the hope that it will sway her towards us.
A: Bad idea. Gifts in cash or cash equivalents, such as gift cards, are particularly problematic. Your jurisdiction may have additional restrictions on providing items of value to retailers. Systematically consult your Legal or Ethics & Compliance teams.
Q: A supplier I often work with has invited me to a 2-day retreat in the Bahamas to present us their latest innovations. Can I go?
A: Being invited by a supplier to discover their innovations is fine in principle. However, use your common sense: if the trip seems disproportionate, don’t go. Ask your Legal or Ethics & Compliance team.
Gifted!
Declare and seek pre-approval before offering or accepting gifts and hospitalities on Gifted!, our dedicated app, or you may use the equivalent system in place in your affiliate.
In our business
WORK RESPONSIBLY WITH THIRD PARTIES
We want to do business with partners who share our values and ethical standards. Vetting them through Partner Up, or the approved tool in your affiliate, means we can enter into relationships with our eyes open.
3 RULES TO LIVE BY
Conduct due diligence on third parties, through Partner Up (or your affiliate’s tool of choice) to ensure prospective partners are trustworthy, reputable, and accountable.
Aim to share this Code, and make sure our template compliance clause (available on MyPortal) is included in the contract.
Look out for suspicious payments to or from any unusual account, or accounts located in tax havens. This might indicate tax evasion or money laundering practices.
Q: One of our customers has asked if they can pay through a mix of different accounts, using a combination of cash and cheques. Is this OK? What should I do?
A: Proceed with caution. It could be part of a tax evasion scheme or an attempt at money laundering, a process in which funds obtained through illegal means are made to look legitimate. Before you proceed, ask your manager and Legal or Ethics & Compliance contacts for advice.
Q: I need to launch a new product really quickly. I have met an innovative marketing agency who could help us with a brilliant campaign if I sign today. Can I go ahead right now?
A: You should be careful before rushing into a new business relationship. You must follow our Partner Up process or your affiliate’s approved similar tool. This is the best way to get your project off the ground whilst protecting Pernod Ricard. As a rule of thumb, do not do anything with the company's money that you would not do with your own.
Q: A consultant I have been working with has asked to be paid into an offshore account. Can I make this payment?
A: Offshore accounts can be used to avoid paying tax. This request looks suspicious. You should seek advice from your finance director and/or Legal or Ethics & Compliance contacts.
Raising awareness
Through our supplier standards and due diligence process, we aim at increasing awareness on anti-bribery, but also on human rights and labour law, health & safety, environmental impact, responsible drinking, integrity, tax evasion and fair business practices.
"We vet our partners thoroughly, so that we can work together in a spirit of mutual trust."
In our trade
COMPETE FAIRLY
We are committed to promoting fair competition. We will not tolerate agreements, exchanges of sensitive commercial information or any other practices that could hinder competition. We do not discuss sensitive commercial issues with third parties and in particular with competitors.
4 RULES TO LIVE BY
Never enter into written or verbal agreements with competitors (e.g., to fix prices, exclude a competitor or divide a market).
Exclusive distribution agreements and agreements that contain territorial restrictions or “non-compete” clauses should always be considered with care. Reach out to the local Legal or Ethics & Compliance teams in such case.
Make sure that any information you receive about a competitor comes from publicly available sources or has been otherwise legitimately obtained.
We can only recommend, and never demand, the ultimate resale price of our products used by our clients.
Q: I meet up with my former boss from my previous job. The relaxed atmosphere is an opportunity for her to ask me about my new position at Pernod Ricard. The questions move onto our market strategies for the coming months.
A: The fact that you have an existing relationship with this person should not cause you to lower your guard. Keep in mind that you should never exchange sensitive business information with competitors, or anyone else for that matter.
Q: I have been invited to the annual dinner of a professional association. A number of my peers from the competition are seated at my table. After a few minutes, one of the guests brings up the subject of prices.
A: This kind of situation could hinder competition and is against competition law. If you ever find yourself part of such a conversation, seek legal advice on the spot if possible. If not, let the other guests know that you believe this conversation is non-compliant and if the conversation continues, excuse yourself, ask the minute-taker, if any, to indicate that you have left and promptly contact the Ethics & Compliance team.
Mind what you say and write
Do not make references to Pernod Ricard being “dominant” in a given market since this is a matter of complex legal and economic analysis and bears legal consequences.
In our trade
FOLLOW GLOBAL TRADE RULES
Pernod Ricard is a global group and is committed to complying with the complex and changing global export and import laws, including trade sanctions such as embargos, asset freezes, restrictions, and bans. New sanction regimes may be put in place and jeopardise existing or prospective relationships and projects. Be vigilant and ask for advice.
3 RULES TO LIVE BY
Keep a strict separation between anything with an American component (operations, third parties, people) and Havana Club. If you identify any potential, direct or indirect link with the US when working on any project involving Havana Club, always consult the Legal or Ethics & Compliance team.
Sanctions regimes are complex and are evolving constantly. Reach out to the Legal or Ethics & Compliance team before engaging with sanctioned or embargoed countries and parties.
Vet counterparties through Partner Up or the approved tool in your affiliate to avoid violating any sanction or trade restriction.
Q: A new American tech player could help us achieve our marketing goals more efficiently. The Group plans to purchase a global licence and roll it out across all our brands. Good news?
A: Yes, but since this supplier is from the US, some of our brands will not be able to use this tech solution. You should check with the Legal and Ethics & Compliance teams whether this is the best solution for the group. Be mindful of IT tools: if any component is from the US, they cannot be used in Cuba!
Q: We want to reach a new target market for Havana Club rums. Our marketing agency suggests promoting them in an upcoming Netflix series. Can we go ahead?
A: No. Netflix is a US company. Havana Club is prohibited from dealing with US companies because of the American embargo.
Don’t judge a bottle by its label
The Absolut Company (TAC) is owned by a US-based subsidiary of Pernod Ricard. As such, under global trade laws, some of our brands, such as Havana Club, cannot work directly with TAC.
In our trade
BE LOYAL AND TRANSPARENT
We must avoid situations where our personal interests and relationships conflict with the interests of Pernod Ricard. The mere appearance of a conflict of interest, if it is not disclosed, can tarnish Pernod Ricard’s reputation, as well as your own.
3 RULES TO LIVE BY
Disclose any potential conflict of interest arising from your relationship with a family member, a closely related person, or a particular business to avoid ambiguity.
Inform your manager and seek advice before engaging in any activity that presents a potential conflict of interest or the appearance of it.
Be mindful before engaging in any professional activity outside of your employment by Pernod Ricard.
Q: I was recently hired by Pernod Ricard and my girlfriend works for our main competitor. Does this situation create a conflict of interest?
A: Not necessarily, but you should both inform your managers. It is always better to be transparent with any situation that could give the impression that your personal relationships might interfere with your decisions at work.
Q: My cousin has founded a digital marketing agency. I am objectively convinced that their innovative approach could help us with our next communication campaign. Can I suggest this agency to my team?
A: Yes. However, regardless of the quality and reputation of this agency, the situation creates the appearance of a conflict. You must inform your manager and withdraw from the selection process.
Q: I am a teetotaller. I have been contacted by an anti-alcohol NGO. This NGO promotes the complete ban of any form of spirits consumption. Can I join them?
A: While we respect everyone’s choice to drink or not, it would become problematic if you were part of a group that proactively promotes interests in direct conflict with Pernod Ricard’s business. Speak to your Ethics & Compliance or HR teams.
Growing into friends
Be careful, a business relationship that has evolved into a personal one can be a source of conflict or create the appearance of a conflict.
In our trade
PROTECT PERNOD RICARD’S ASSETS
Our assets are precious: whether they are tangible (laptops, cell phones…) or intangible (personal data, financial information, technical information, or intellectual property). We must protect them.
4 RULES TO LIVE BY
Use Pernod Ricard’s assets and resources with care and for legitimate business purposes only.
Data & information shall be used in accordance with data ethics. Check with the Group IP Hub when working on a new product, brand, or tagline.
Protect your access to Pernod Ricard’s assets – this includes your passwords and your electronic devices.
Q: My client left his USB key in my office. I might find useful stuff on there…
A: It is absolutely prohibited. Also, it is never safe to use a USB key that was not supplied by your IT team.
Q: We have a fancy name in mind for a new brand. How can we protect it?
A: Our brands are our most valuable assets. Making them unique and distinctive is the best way to protect them. Call the Group IP Hub to secure all relevant IP rights.
How do you treat your assets?
Whether it is a laptop, a cell phone, internet access, business data, trademarks or even a building, we expect you to treat our assets and those of our partners as well as you would treat your own.
In our trade
BE CONVIVIAL, BUT DO NOT OVERSHARE
Although we are proud to be part of Pernod Ricard and like to boast about our successes, we must keep confidential or sensitive information to ourselves. We must also be aware that certain sensitive issues may be particularly divisive. Therefore, we should not take public stances on them in our professional capacity.
3 RULES TO LIVE BY
Keep to yourself all confidential or proprietary information.
Do not make statements on sensitive issues such as religious beliefs, moral issues, or partisan politics on professional social networks or in any other setting where you appear in a professional capacity (this does
not apply to private settings, such as your personal social networks, where there is no automatic association with Pernod Ricard).
Post responsibly about alcohol on social media.
Q: I happen to have access to non-public information about the upcoming acquisition by Pernod Ricard of a start-up which could very well change the face of conviviality. I know I can’t buy shares based on this information, but can I make a recommendation to someone else to buy Pernod Ricard shares if I don’t mention this transaction?
A: A clear “no”. Giving a “tip” for trading purposes is a breach of the trust we have established with our investors and the market regulator. Using inside information to trade in Pernod Ricard’s securities is called insider trading and is severely punished.
Q: I feel very strongly about a particular societal issue that has been dividing the country I live in. I want to take a position on my personal social media accounts. Is that Ok?
A: Of course, it is ok to express your opinions on your personal social media accounts. However, never express yourself on sensitive matters when appearing as a Pernod Ricard representative (e.g., on LinkedIn), as your own opinions on a particular matter may seem fair to you but offensive to others.
Q: There is a big political controversy going on right now in my country, I think it would be beneficial for Jameson to take a stand on this. Should I work with marketing to design assets to that end?
A: Absolutely not. This is usually counterproductive, our brands should not be used for divisive and polarizing issues which have to do with religion, war or partisan politics for instance.
Make NDAs part of your DNA!
When representing Pernod Ricard, you must never disclose confidential information without a signed non-disclosure agreement (NDA).
Your Legal team will provide all the relevant templates.
"We are mindful of what we say, write, and share."
In our trade
COMMUNICATE OPENLY AND SINCERELY
We strive to send clear, consistent messages to co-workers, customers, investors, public authorities, and other stakeholders, as well as to the general public. Open and honest communication establishes trust in our relationships and enhances our reputation.
3 RULES TO LIVE BY
Record all transactions and submit any required filing or reporting on time.
Make sure the information you provide is comprehensive, accurate and easy to understand.
Ensure any description of our products and services as well as any claim about them are truthful.
Q: My monthly sales figures are disappointing. Would it be wrong to inflate my results a little since I’m sure I can make up for it next month?
A: Yes, it would be wrong. Manipulating sales figures might give a false impression of the performance of our business to our investors, trigger sanctions and harm our reputation.
Q: One of my clients has asked me to raise false invoices to avoid certain taxes. He has been through a difficult economic period. This could help him without major consequences for us.
A: Making a false statement to a tax authority or issuing a false invoice is prohibited. Pernod Ricard does not promote any form of tax evasion and refuses to take part in any fraudulent activity or any artificial tax arrangement.
Q: One of my suppliers advises that they can reduce the cost of materials if we import the goods using a different classification code because it has a lower customs duty rate. They say they will amend the description to prevent any question by customs.
A: Knowingly using the wrong code amounts to a fraudulent declaration and could result in additional penalties and even criminal sentences in certain jurisdictions. Seek advice from your local customs, Tax, or Legal team before giving any customs clearance instruction.
Be truthful
Just one deceptive or dishonest act can seriously damage a relationship. So, make sure you understand your responsibilities and always act in good faith with our stakeholders.
In our trade
USE PERSONAL DATA WITH RESPECT
Personal data is the fuel that powers many of our cutting-edge digital tools. We must always process personal data securely, confidentially and with fairness to comply with applicable legislation and earn the trust of consumers.
3 RULES TO LIVE BY
Always ask yourself if the personal data you are collecting is necessary for the purpose you want to achieve, and if you are using it for a legitimate business purpose.
Be transparent in your use of personal data and, where relevant, obtain people's consent.
Check internal processes and procedures before sharing the personal data of our employees, customers, or suppliers with third parties.
Q: I am developing a new brand website with the help of an outside agency. The agency offers to identify and install all relevant cookies on the website for me. I don’t have to check anything. Isn’t that perfect?
A: You must always oversee what our contractors propose to do, on our behalf, with any personal data (including when using cookies). Pernod Ricard should always be the one deciding which cookies go on our websites and how they are to be used. If in doubt, contact your Legal team and/or your Privacy Champion.
Q: I am recruiting a new team member. I met a promising candidate, but I heard she has health problems. Can I write it in the report for my manager?
A: Certain personal data is very sensitive and subject to various legal restrictions. That’s typically the case of health data. You should refrain from collecting any such sensitive data unless it is part of a well-defined process that has been vetted by your entity’s Legal team.
Q: I have received a data access request from a consumer. I’m not in the customer service department. Can I just ignore it?
A: Your entity’s Legal team and/or Privacy Champion must be informed of this request immediately. They will ensure that it is properly processed.
Nothing is too small for action!
In case of doubt about personal data, reach out to your Pernod Ricard's Group Data Protection Officer (DPO) through the Group's Privacy
Champions' network.
"We use data to expand our business, but we only use what we need."
In our workplace
BE KIND AND RESPECTFUL
At Pernod Ricard, we make sure that everyone is treated with respect and dignity. This is part of our convivial spirit. Accordingly, any offensive conduct, including but not limited to harassment, is banned from our workplace and our sphere of influence, and we will treat with the utmost seriousness behaviours that could be considered bullying, humiliating or hostile.
3 RULES TO LIVE BY
Treat our colleagues and business partners in a courteous and respectful manner.
Enforce Pernod Ricard’s anti-harassment and anti-bullying policies by reporting any inappropriate conduct.
A behaviour that is not acceptable at a business meeting is no more acceptable at a social event.
Q: We are under a lot of pressure. My manager keeps calling late at night or during the weekend. She is especially targeting one of my co-workers by criticising her work in front of the team. She looks like she is going to have a breakdown soon. How can I help my colleague?
A: We understand working under pressure. However, if you believe, in good faith, that a manager does not respect our anti-bullying and anti-harassment policies, try to talk to your manager or directly to HR, or use our Speak Up line to report.
Q: At a work event, one of my colleagues acted inappropriately towards me. When I brushed him off, he said it was just a joke and that I should “just lighten up”. What should I do about it?
A: Sexual or any form of harassment is unacceptable, whether in a work or social setting. Socialising does not mean lowering our ethical standards. You should report the situation immediately to your manager or directly to HR or through the Speak Up line.
Conviviality at work
We create an environment where everyone feels safe to bring fresh thinking, try something new and demonstrate what they can bring to the table. We value simple and direct relationships that build trust, support, and collaboration.
"We create a safe workplace for all."
In our workplace
VALUE DIVERSITY AND INCLUSION
Building an inclusive culture is the way diversity will thrive and deliver its benefits. We encourage openness, cooperation, and transparent communication. This way we can all feel welcomed and truly be ourselves at Pernod Ricard.
3 RULES TO LIVE BY
Support Pernod Ricard’s commitment to diversity and inclusion, and promote these commitments in your relationships with suppliers, clients and any other business partners.
Promote fairness and equal opportunities for employment and promotion, based on qualifications and skills only.
Speak up when you witness actions and behaviours that are inconsistent with our values.
Q: A customer refuses to talk to one of my teammates. He does not acknowledge her presence and is dismissive of everything she says. I believe in good faith that this has to do with the ethnicity of my colleague. What action can I take?
A: We choose to work with people who share our values and principles. If one of your customers is seemingly displaying racist behaviour, you should report it to your manager, HR or the Ethics & Compliance team.
Q: One of my colleagues likes being provocative and sometimes tells “jokes” with sexual innuendo. People seem to think he’s funny but personally I find this offensive. What should I do?
A: We can take a joke, but in the workplace, an offensive joke is never funny. Let your colleague know that you are offended by his remarks. If you are not comfortable confronting that colleague, or if he doesn't stop, inform your manager and HR about the situation, or report it on Speak Up.
Live without labels
Mirroring the diversity of our society and customers enables us to better create the magic of human connection, where people are open and allow differences to connect, not separate us.
"We believe that diversity and inclusion are at the core of our collective spirit as “Créateurs de Convivialité”"
In our workplace
CREATE A SECURE WORK ENVIRONMENT
Pernod Ricard’s Global Health & Safety Policy is underpinned by our “Créateurs de Convivialité” vision. The Group is thus committed to developing a culture where everyone has a role to play and where employees take responsibility for their own safety and for that of their co-workers.
3 RULES TO LIVE BY
Take every precaution to maintain a safe and healthy working environment.
Ensure that we are not putting ourselves or others at risk by our actions.
Report near-misses and unhealthy or unsafe conditions or behaviours.
Q: I have a safety concern. I am afraid that bringing it up will slow down our production. I do not want to jeopardise our business. What should I do?
A: Health and safety always come first. You should report health and safety concerns immediately, even if it means slowing down production, missing a deadline or losing a business opportunity.
Q: I am worried about a colleague who seems to be terribly stressed right now. He missed a couple of deadlines recently and does not seem like himself. How can I make sure he is okay while looking out for our business?
A: We care about our colleagues and their physical and mental well-being. Situations like this should be handled with great sensitivity. You should contact your manager and HR before taking any action.
Taking Care of Each Other
Our global Health & Safety Policy focuses on developing a culture where safety is at the heart of conviviality. Taking Care of Each Other is making Pernod Ricard a safer place to work.
TAKING CARE OF EACH OTHER
"We strive to eliminate occupational accidents, hazards, and diseases."
In our workplace
BRING GOOD TIMES FROM A GOOD PLACE
As “Créateurs de Convivialité”, we strongly believe in the art of sharing in all that we do. We aim at bringing “Good Times from a Good Place” by nurturing the earth, valuing people, helping to preserve natural resources, fighting alcohol abuse and creating shared value for all our stakeholders. Our roadmap is integrated into all our activities, from grain to glass.
3 RULES TO LIVE BY
Promote our 2030 Sustainability & Responsibility (S&R) roadmap at all times.
Our products come from Nature and it is our duty to help protect and regenerate natural resources.
Share warmth, care and respect for people at all times, and always act responsibly in all conviviality moments.
Speak Up
Pernod Ricard’s “Whistleblowing Policy” also includes the possibility to report, in good faith, any potential violation of environmental practices.
GOOD TIMES FROM A GOOD PLACE
Valuing PEOPLE
Circular MAKING
Nurturing TERROIR
Responsible HOSTING
We aspire to create a more convivial world, a world without excess
Q: I'm at the company Christmas party and one of my colleagues seems to be drinking in excess, should I do something?
A: Yes! Encourage your colleague to stop drinking and switch to water or non-alcoholic drinks. Above all make sure your colleague doesn't drive home! In any event, if you believe a colleague has a problem with his/her alcohol consumption, you can always talk to your HR team, or even use Speak Up (in the “alcohol misuse” section).
Q: I have noticed a spillage in the sea near our production site, my manager does not want to act on it. What should I do?
A: You should report it to the Group as the S&R Roadmap is a key priority and we should prevent any environmental law breach. Please use our “Speak Up” tool to report, in good faith, any potential violation of environmental practices.
Our S&R performance
Pernod Ricard publishes every year its S&R performance (targets, actions, KPIs) and contribution to the United Nations Sustainable Development Goals (SDGs) and principles in its Universal Registration Document.
"We aspire to create a more convivial world, a world without excess."
How we uphold our Code
SEEK GUIDANCE
We encourage everyone to speak up and seek guidance on the topics covered in our Code. You should feel comfortable asking a question or reporting a good faith concern through any channel. You can be confident that your report will be treated seriously and dealt with as quickly and confidentially as possible.
Use your judgement, ask yourself:
Is my decision consistent with the law, this Code and/or any other Pernod Ricard policies?
Is my decision consistent with our vision and values?
Am I willing to be held accountable for this decision?
Will my decision have a negative impact on Pernod Ricard?
Would I be comfortable if my decision was shared with both my co-workers
and stakeholders outside Pernod Ricard?
If the answer to any of these questions is «no», or if you are in doubt, please seek advice.
Who can I talk to?
My manager,
My Legal department or Ethics & Compliance team,
My Human Resources department.
Working with the Ethics & Compliance team at Pernod Ricard
The Ethics & Compliance team is a partner to everyone at Pernod Ricard.
If you are navigating a grey area where something does not feel right and you haven’t found the answer in the Code or other policies, reach out to the team for support.
Speak Up
Pernod Ricard provides its employees with Speak Up: a 24/7 secure ethics and compliance reporting channel, to enable each employee to report in good faith any violation of this Code of Business Conduct as well as any illegal conduct.
REPORT ON – SPEAK UP
Anyone who works with us, whether an employee, an external or occasional collaborator (interns, service providers, etc.) as well as our customers, suppliers and intermediaries can use Speak Up to report a concern.
Speak Up is open to you if your report is made in good faith and is as accurate as possible to allow effective and operational verification of the allegations raised.
Speak Up can receive a wide variety of file types (such as written, photographic, or audio files).
Speak Up is available 24/7 in virtually all languages.
All reports are secure and kept strictly confidential.
Any employee who makes a report in bad faith may be subject to prosecution and disciplinary sanctions by the Group.
www.pernodricardspeakup.ethicspoint.com
Speak Up via local phone
Trust Pernod Ricard
Pernod Ricard has a zero-tolerance policy on retaliation against anyone who has reported an allegation or supported an investigation in good faith. Any form of retaliation will be treated very seriously and may result in disciplinary sanctions and criminal proceedings, in accordance with local legislation.
What happens to your report?
1 REPORT
YOU file a report and you receive a notification
2 REPORT TREATMENT
The Integrity Committee assesses the seriousness and credibility of your report
3 CLOSURE
An action can be taken to end the violation
Yes
An action can be taken to end the violation
No
Additional investigations are required
a. An investigation may be entrusted to the appropriate people at the regional or affiliate level, with the assistance of external auditors,
investigators and/or legal advisers
b. Investigators can ask you questions via Speak Up
c. The findings of the investigation are forwarded to the Integrity Committee, which will validate the investigators’ proposed outcome
An action can be taken to end the violation
ANSWER SENT TO THE WHISTLEBLOWER
PROMOTE OUR CODE
As a Pernod Ricard employee
Be Knowledgeable
Carefully read the Code of Business Conduct and any other Company
policies that relate to your job responsibilities.
Understand how to apply this Code and other Company policies to your job.
Ask questions.
Be Accountable
Understand your responsibilities by undertaking training.
Speak up and raise concerns without fear of retaliation.
Comply with our Code
Violations of the law, this Code or any other Company policies may result in disciplinary action up to and including termination of employment.
As a Pernod Ricard manager
Lead by example
Inspire your team to follow this Code.
Foster and maintain a culture of integrity.
Set the tone
Openly discuss the importance of business ethics and integrity.
Listen without expressing any judgement when an employee asks a question or raises a concern regarding possible misconduct.
Report issues Report any misconduct of which you are aware.
WANT TO KNOW MORE?
Available on MyPortal
How we behave in our business
Anti-bribery Policy
Lobbying guidelines
Global Due Diligence Procedure
Compliance clause templates
Supplier Standards
How we behave in our trade
Code for Commercial Communications
Global Responsible Drinking Policy
Competition Law Policy
Anti-Money Laundering Policy
Tax Policy
Code of Conduct for the Prevention of Insider Misconduct
Data Privacy Policy
Intellectual Property 10 Golden Rules
IT Assets Acceptable Policy
How we behave in our workplace
Global Environmental Policy
Global Human Rights Policy
Global Health & Safety Policy
2030 S&R Roadmap
Speak Up and whistleblowing
Whistleblowing Policy
Speak Up Guide
Enjoy our brands responsibly
Photo credits: Viviane Sassen, Antoine Doyen, Alex Delamadeleine, Natalia Melnychuk, Mirjam, Yark Bougmelo, Alexis Anice, Alessandro Biascioli, Maksym Fesenko, Fx Watine/WebStyle Story, Emotiv, Les petits fabricants, Monkey Business Images, iStock, Shutterstock, Pernod Ricard Media Library
Ethics & Compliance Team Pernod Ricard
5 cours Paul Ricard 75008 Paris
LABRADOR
ETHICS & COMPLIANCE
Published in june 2022
Pernod Ricard
Créateurs de convivialité